Sir, Liars and Thieves We Are Not ! We did not leave your family stranded for 10 days. If you were to take a brief moment to see that the pickup dates assigned to your were "estimated". We made our best attempt to pickup your vehicle but what many customers such as yourself do not understand is these trucks are not sitting around waiting for a customer, they are constantly moving. Michigan is a VERY difficult state to schedule moves, not only for us but for ANY company in the industry today. We need to seek the truck that is nearest to your location heading to your destination and if it takes a few days more than anticipated this is because your pickup or delivery is in an area that is not frequently traveled. We apologized to you and informed you that this is something that happens 1 out of 50 or so moves. Furthermore we did not charge you any additional money as you stated and we have successfully moved your vehicle. Again, customers such as yourself need to realize that there are also scheduling issues and delays due to mechanical failures and customer caused delays, such as double booking. We apologize for this inconvenience but again, your vehicle has been delivered as promised. MG