Company Response
jim from
Intercity Lines Inc. Submitted this response.
Response Date: 4/20/2017 7:59:00 PM
Mr. Larrieu,
We apologize that you were dissatisfied with our timing. We would like to note that when you requested your price quote we were honest with you up front that “scheduling may require additional time due to your route”. When you placed your order you noted the vehicle was available to ship on 4/1, and in subsequent emails after the available ship date you noted that the car was shipping overseas and that is needed to be delivered in a certain time frame. We advised you on 4/7 that we would not be able to meet the time frame you requested and that we would understand if you wanted to look into alternate options for delivery and that we would keep working on the order until we heard differently. On 4/12 you advised that you found another carrier to meet your time frame.
We can certainly understand your disappointment with the timing, but we were honest with you up front that this move may need additional time and would have told you we were unable to meet your vehicle's shipment date prior to you booking the order if we were made aware of those dates then.