Company Response Review Report Review
Don't be me.

Kelly Shehan Submitted this review about Incognito Express
Review made Live: 12/23/2013 1:16:00 PM
Signed contract on 03/04/2013 with Incognito Express aka Military Vehicle Relocators and paid in full $7513.00, for shipment by air of my motorcycle from Lexington,Kentucky to Frankfurt,Germany and return.(Copy in-hand)
Dates set forth in contract for arrival on 05/31/2013 for once in a lifetime Europe motorcycle adventure.
6:31pm (EST) 05/24/2013 telephone conversation with Kevin Fox assures me there are no problems and motorcycle is in Germany.
05/30/2013 (day of my flight to Germany) Discover from German contact that my motorcycle is NOT in Germany. Delay my flight 8 days. 4:53pm telephone conversation with Kevin Fox he apologizes, tells me not to worry, agrees to reimburse me for flight change cost when my trip is over.
06/08/2013 arrive in Germany to find motorcycle has still not arrived, even though was assured (again) it was here. Kevin Fox tells my German Contact and then myself to rent a Harley Davidson motorcycle and he will reimburse me for it upon my return. (E-mails and receipts to prove)
Once I obtain rental motorcycle forced to hurry to Rome, Italy in time to meet wife and daughter and the make the opening of European Harley-Davidson Rally which includes a bike blessing by the Pope.
Family vacation cut short so I can make motorcycle rental return to Germany on time.
06/17/2013 My motorcycle finally arrives. Race back to Italy for one final night with my family.

In addition, contract states motorcycle will be returned to me. Again, not the case as I must rent a truck, travel to Cincinnati, Ohio to clear customs and pick up myself. Then return to Lexington, Ky and rent a forklift to unload.
Mr Fox would not answer my calls nor return messages for promised reimbursement.
While this company knows how to talk and promise no worry, they will not back up their word. Copies and dates of all e-mails, phone conversations and receipts are available. Contact me anytime for more info.
Any doubts please check with the Central Texas Better Business Bureau.
Shipment Details
Origin State:
Kentucky
Pickup:
Late
Destination State:
Kentucky
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Kevin Fox
Quote or Order Cost:
$7513

Company Response
Missy Fox from Incognito Express Submitted this response.
Response Date: 5/14/2014 12:26:00 PM
This customer has not conducted business with Incognito Express. My company has no record of a Contract with Kelly Shehan. When he contacted the BBB and asked to provide a Contract with Incognito Express, he was unable to produce one. These allegations are incorrect and please check with the BBB and you will find there are no negative ratings.