Company Response Review Report Review
Paid them, Car never picked up. Unreachable

Dave Mancini Submitted this review about Highline Transport
Review made Live: 1/9/2008 5:30:00 PM
Paid Highline who responded with email saying "Keep in mind, that your quote/order includes Door-To-Door Transport, Fully Insured, Assigned to a Carrier within 3-4 business days once order has been processed, and delivered within 3-7 business days with weather permitting." The instruction to them was to pick up the car the week of 12/10. It's still sitting in Austin at a friends house and I'm now in Seattle without this car. There Phone is now dead and follow up phone calls and/or emails from them were never received after they had my money. I have all records and phone logs so I hope I don't see a response here that contains any excuses or re-direction of blame. I sent them emails and a fax indicating that today is their deadline for action. Local authorities and my bank will be contacted tomorrow if I don't hear from them.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5268-RM
Quote or Order Cost:
$875

Company Response
Paul Chambers from Highline Transport Submitted this response.
Response Date: 1/10/2008 5:05:00 PM
DAVID'S CARD WAS CHARGED BACK. THE CUSTOMER WAS ADVISED THAT HIS CARD HAS BEEN CHARGED BACK ON DEC. 08. WE CANCELLED THE TRANSPORT DUE TO THE TRANSFER OF OWNERSHIP.