Company Response Review Report Review
Car transport

Karen Carlough Submitted this review about GetCarrier.com
Review made Live: 6/1/2020 3:27:00 PM
These people are liars. Don’t waste your time booking them for auto transport because they never show up to pick up the car. Booked a car for transport one month in advance. They never booked a driver. I wasted 1 month thinking it was all set for pick up, no show. Called them on the day after they were supposed to pick up and another employee said they never booked it. Deceitful. Told me they contacted the driver and he would be there between 2 and 3 p.m. for pick up. No one ever showed. What a waste of my time. Don’t deal with Jacob EVER. LIES!!!
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Max Antonov from GetCarrier.com Submitted this response.
Response Date: 6/2/2020 6:18:00 PM
Hello, Karen! Thank you for your feedback. We are very sorry for the issues you faced during the shipping request. Even though you never signed a contract with us we do understand your concern and we take full responsibility for the problems we caused. It's extremely hard to work during the COVID-19 pandemic, prices change every day dew to market fluctuation, that's we always indicate this information in all our email that we send prior to ordering process. Please email Max at max@getcarrier.com, we'll do our best to get it all resolved. Thank you!