Company Response Review Report Review
Up charged the day of shipping

Randy Justice Submitted this review about Get it Done Transportation
Review made Live: 6/20/2024 10:52:00 AM
I will start with saying they did ship the car for me and it did arrive in good condition. Next i will say, I was contacted by Joe about my shipment. He told me that they are not the cheapest nor are they the most expensive. I was told the price i receive is the price i will pay. He told me how the shady people will give you one price and then the day of try to tell you they need more money to ship your car. They will never do that. They give me a price of $1190.00 because my car will take two spots on a three car hauler. I was fine with this. The day of the shipment what do you know. They call me and tell me they want $600.00 dollars more. I tell them no they tell me then they need $300.00 more that they are gong to send a lo boy to pick up the car. I needed the car shipped so i said its not right but ok. The Lo Boy never shows up it is the three car hauler that i was told would show up for $1190.00 But they are still charging me $1490.00 for what they told me would be $1190.00 and they would not change the price. But they wait till the day of and upcharge me. They know if you need the car shipped your choices are to pay their up price or start all over trying to find someone. So they do exactly what they say the shady people do. Happy my car was delivered when it was suppose to but they ripped me off for another $300.00. I will not use them again, Would not recommend.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$1190.00
Quote or Order Cost:
$1490

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 7/10/2024 3:00:00 PM
Im not sure how to even respond to this. This is a disheartening review reading this leaves me stunned. When this order was booked the customer described what it was (anyone reading this I'd love to text you a picture) the vehicle is a customer lifted Hearst yes a Hearst that carries bodies to funerals, but it was lifted by 12 inches and had spikes and horns welded to it, When booking I told him up front here is the rate but when a carrier is assigned we run the risk of him counter offering the rate due to the custom things done to it. He said he understood, reading this review I guess he didn't. The 300.00 more was actually cheap because all the carriers that seen this countered us at much higher but we got a great deal. sorry you weren't happy I thought you were and stunned you were not! We been in business almost 2 decades and work really hard to keep each and every client happy! I am sorry we did not succeed here I promise it was not from a lack of effort.