We were hired by client on Thursday and he said he needed it out by Monday because the seller was going out of town. I got a driver there on Saturday even on such short notice, the car was delivered from AZ to update NY in 5 days damage free, in a ENCLOSED trailer, at an OPEN trailer rate and the thanks we get it a 2 star review. Reviews like this make me lose a little faith in humanity knowing in my heart we over perform and still couldn't make him happy! As far communication your daily calls were answered even when you called or texted up to 3 times a day you even apologized saying you were just excited and anxious to get the motorcycle. Thank you again for your business and opportunity sorry you weren't 100% happy I can assure you it wasn't from lack of effort, we tried! Dave Pein 888-325-1899