to read the subject line, Total Inept Company is unfair and far from the truth as our history proves totally different, OVER 10,000 units moved a year and 17yrs in business proves otherwise but opinion Marys opinion is allowed. We send out a review request to each and every client that's why Mary received one we don't pick and chose who we send to, over 10,000 review request and thank you emails go out yearly. Mary car was picked up on the exact date she requested and although we try we NEVER guarantee drop off date as we are dealing with a 10 car hauler which means 10 different pick up's and drop offs throughout the route, it is road logistics many many factors can have a driver run ahead or behind schedule which is why we give a estimated delivery time with plenty of notice and communication. The gave her 4 different options to have the car delivered she chose none because she personally wanted to be there during drop off we asked for any friend, family member or co worker, we had a facility that would except delivery on her behalf, or we asked can we leave the car in her space all she refused. We apologized and tried to rectify it and she refused my apology which was also her right. Thank you for the opportunity to work for you. Dave Pein 888-325-1899