nicole sorry for the delay in the refund of 51.00 that has been done (see below receipt of 51.00 plus 24.00 additional as a credit for the delay on our part) No body was ignoring you I was in Tennessee in the mountains with very spotty/bad reception. Our integrity is everything and we are one of the best auto transportation companies in the nation which is evident on BBB reviews 4.9 stars, Google Reviews 4.4 Stars, and but not limited to 5 Stars on Transport Reviews. Our apologies for the delay. We credited you an extra 24.00 for the delay. Your move was a tough move and its unfortunate we had a hiccup to over shadow the overall good service. Thank you for the opportunity to make it right. Please See refund owed of 51.00 plus we added 24.00 extra as a courtesy and sign of good faith to make it right) Settlement Information Settlement Amount: USD (75.00) Partial Refund Authorization Information Authorization Amount: USD (75.00) Submit Date/Time: 12-Dec-2020 16:36:33 EST Authorization Code: Reference Transaction ID: 42259196395 Transaction Type: Refund Market Type: eCommerce Product: Card Not Present Address Verification Status: AVS Not Applicable (P) Card Code Status: Not Applicable CAVV Result Code: Not Applicable Fraud Score Applied: Not Applicable Recurring Billing Transaction: N Partial Capture Status: Not Applicable Customer IP: Payment Information Card Type: Visa Card Number: XXXX0813 Expiration Date: XXXX Total Amount: USD (75.00) Order Information Invoice #: 741799-JQ Description: refund / 25 extra for delay Customer Billing Information Name:nicole potvin Company: Address:14073 Emerald Coast Pkway City:Destin State/Province:FL Zip Code:32541 Country: US Phone:2075908217 Email:npotvin928@gmail.com