Eileen, I apologize we didn't get to your vehicle by the deadline of your requested pick up time. I assure you it was not from a lack of effort. To read lack of communication is a little disheartening because we did communicate and I spoke to you. you said if you don't have done by the end of the day just go ahead and cancel Our apologizes a the driver was canceled and a full refund of your deposit was submitted. I encourage anyone to read our reviews our negative reviews are far and few in between.. Unhappy clients are rare but were not perfect although we try to be. Again our apologies. being a family owned business our integrity and reputation is everything which is why we are 4.5 star on google, 5 stars on transport reviews, and a B+ / 4.5 stars on the BBB. to any potential client reading this please give us a call we wont let you down 17years in business moving over 10,000 cars a year that type of longevity only happens through quality service. Again we arent perfect (no one is) but if something goes wrong (rarely) we will do whatever it takes to make it right. Sincerely, Dave Pein 888-325-1899