Art, First I want to apologize our driver dropped the ball on pick up time in order to meet your requested drop off date. I assure you it was nothing malicious or intentional. Memorial Day delayed the route a bit as I explained to you on the phone in this industry holidays can do that. I did cancel at your request and refund your deposit immediately. Again our apologies. being a family owned business our integrity and reputation is everything which is why we are 4.5 star on google, 5 stars on transport reviews, and a B+ / 4.5 stars on the BBB. to any potential client reading this please give us a call we wont let you down 17years in business moving over 10,000 cars a year that type of longevity only happens through quality service. We arent perfect (no one is) but if something goes wrong (rarely) we will do whatever it takes to make it right. Sincerely, Dave Pein 888-325-1899