Company Response Review Report Review
Hard to Get To Call You Back!!!!!!!!!!!!!!

Mike CJ Auto Sales Submitted this review about Get it Done Transportation
Review made Live: 12/7/2013 4:02:00 PM
We used Get it Done Transportation to transport a repossessed Chry Pacifica from WY to MN. How i got to Get it Done Transportation was went online and filled out and information sheet to get 7 free quotes. So within minutes i get seven e-mails or calls regarding transprting the truck for me. Every one of the companies gave me a reason to ship with them. So i take my time and do some research on all the companies and narrow it down to two companies. After a little thought decided to go with Get it Done Transportation to haul my 2004 Chry Pacifica for me. I then proceed to call Kat at Get it Done Transportation to tell her i am ready to commit to their company. First time i called i left a message and an email saying that i would like to go ahead and get it booked to use their services. Three days go by i hear nothing from her so i called again, just in case i missed the call or somthing weird, to leave another message for her telling her if they dont want to haul the truck just tell me so i know. Now by this time i am getting upset about th whole situation and asking myself why am i trying to get this company to do work for me? I get back on the internet to start the whole process over again to find a transport company to haul my truck for me. Low and behold about 3-4 PM the same afternoon ileft a message for her she calls, the first words out of her mouth are 'I have been trying to get ahold of you but your phone will not ring' sorry dont buy that we are abusiness and phone was working fine all day!!!!!!!! She proceeds to say i see you have someone else looking to haul your truck for you. I replied yes it dont seem you want to haul it for me. At this point she kind of acted mad that i was looking elsewhere. She says you know you are not helping yourself by getting someone elseto put it on the board. I told her i just need someone to haul it. At this point i am just happy if i can get someone to move it for me. I told her just to go ahead and finf someone to move this truck for me. They gave me a quote of $640. The next day David called me and said they had someone who could pick it up the next day but i would cost an extra $150 to do this. I'm thinking to myself this was a point they made in the initial email i got that they pride themselves in sticking to the price they quote!!!! I did decide to just pay the $150 so i could get my truck back to me. I though the transaction could have went much smoother than it did and they could get back to their customers faster than what they did!!!!!!!! VYM Corporation, the company that actually hauled the vehicle went way above what they needed to do to help us out!!!!!!!!!! Five stars for them!!!!!!!
Shipment Details
Origin State:
Wyoming
Pickup:
Early
Destination State:
Minnesota
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
243728-RM
Quote or Order Cost:
$750

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 12/7/2013 8:28:00 PM
Hi Mike, surprising to read this and only receive 2 stars. You booked with us Wednesday the day before Thanksgiving, we were closed for the holiday the following 4 days, so I am not surprised you didn't hear from anyone til Monday. I called you Monday and explained that we were closed and all was well, I also explained when booking with more then one company it only makes it more difficult to get a carrier to accept our rate. Get it Done does GUARANTEES our rates with OVER 1000 5 star reviews we have never had a single complaint of a price change. As for the additional money this was ONLY becuz you double booked like you stated in your review, so the carrier wanted you to match what you were paying for the second company you booked through. You were actually very happy on the phone and understood so this is very surprising to read. I'm not surprised the carrier was so great becuz we ONLY deal with the best carriers in the industry which is why we're rated one of the top 3 brokerages in the industry. Any potential clients we transport close to 800 vehicles a month, have OVER 1000 5 star reviews and 100's of references across the country at your request. Thank you for your feedback Kat Jolly 888-325-1899