Company Response Review Report Review
Going the extra mile for customer....

Lezette Yearby Submitted this review about Get it Done Transportation
Review made Live: 11/26/2013 10:27:00 PM
My initial contact was with Kat and it was a pleasure dealing with her. I received an email stating the dispatch company picking up the car would contact me with details of pick up and delivery information. That company did not contact me prior to picking up my auto; they then told the person releasing the vehicle to them that there would be an additional charge because there were items in my car.

I was appalled. I contact Dave, the owner, and he was as surprised as I was the driver had indicated there would be more money owed. He promised to pay the money himself if the driver did, in fact, charge me when my car was delivered.

He went above and beyond regular customer service to assist me after he was informed of the problems. My hope is he will not use that driver in the future.

I do appreciate his generosity in offering to pay anything that was charged over my initial quote. That is more than anyone could reasonably expect. I would be happy to provide a good reference for this company!
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
253728-HE
Quote or Order Cost:
$840

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 12/3/2013 4:40:00 PM
Lezzette, Thank you so much for the kind words and given me the opportunity to show you I ALWAYS have my clients back. Being family owned and operated we separate ourselves from our competitiors through A1 quality customer service. Thank you Dave Pein 888-325-1899