Chuck, I 1st would like to apologize for any inconvenience you endured with you car arriving 1 day late, unfortunately in the industry the drivers work really hard to make schedule but there are many factors that can sometimes delay them by no more then 48hrs (i.e. weather traffic mechanical issues and not limited to customer delays) As far as the communication we spoke several times every call was answered and any unanswered call was always returned within the hour. When the vehicle was loaded, you contacted me telling me they may have damaged the muffler, my words to you were, contact me once the vehicle is delivered and we will get it right, even though Get it Done is not responsible I told you I would make good of it if need be. I was never given the opportunity to make right of it, learning of your experience through reading this review. You stated in your review that I would try and discredit your experience, I would never do that, I in fact welcome ALL feedback good and bad to help better our company and learn from every experience so it does not happen again. I notice you left your email for anyone that wants to hear of your experience, I would say to any potential customers, I also have over 100 emails and phone numbers (at request) of customers from EVERY state in the nation that would be happy to tell you of the 5 STAR EXPERIENCE with Get it Done Transportation, we transport nearly 70 cars a week. Thank you for your feedback, and my apologies you feel service was not up to par. I hope this shows as a positive not as a negative that all of our reviews are real legitimate and done out of the kindness of the customer based on there experience. Dave Pein 954-688-9190