Absolutely horrible
BCS
Submitted this review about
G&G Auto Transport LLC
Review made Live: 7/22/2025 1:43:00 PM
Avoid at all costs. G&G is fine, as long as there are no issues. If there is an issue, they will lie, ignore phone calls, direct you to other people who never call back, and pretend they plan on fixing the issue, when they’re really just wasting your time and have no intention of following through. We used G&G to try to ship two cars across the country for a move. We have a newborn and had many baby things packed in our cars that couldn’t come on the plane with us, so we scheduled our car pickup so that our cars would arrive one day after we did. The day of pickup, I had never gotten any confirmation that the cars would be picked up at the scheduled time, so I texted our contact at G&G. He said there was a problem but that someone could pick up our cars an hour later and had me pay the deposit. The person came two hours later. We had movers at the house that day, so it was pretty inconvenient that the cars weren’t picked up at the time we had originally agreed upon, because we had to drive them down the road and walk back home, since the truck was unable to make a turn in our neighborhood - all of this could have been disclosed earlier, but wasn’t. The person who arrived wasn’t able to get our very standard sedan on the truck. She used pieces of wood to drive the car up onto the ramp, and the car was dropped TWICE, damaging the bumper. We told her we weren’t comfortable, since it was clear that trying to get them on and back off again was just going to cause more damage. She offered to make an hour trip to a store where she could buy ramps, but we said no, because the timing no longer worked with the movers being at our house. For the next week, G&G said they were working on it, someone would be calling us (they were CONSTANTLY in “meetings” - they have more meetings than the White House), blah blah, & nothing was done. They completely wasted our time, damaged our car, took our money, and lied about how to resolve it, delaying us using a different company. They didn’t refund our deposit or fix the damage, and we went two weeks without our stuff until a different company did the job. Absolutely horrid.