This review is completely false.... When I first spoke to the customer I advised that the transports coming out of FL going to the upper east coast would take a little longer then normal due to the time of year. The customer said he understood and that was fine. I contacted the customer by phone and I also e-mailed him every few days to let him know what was going on. I did everything I possibly could to facilitate his move however there was over 500 vehicles heading to the upper east coast. I apologized to the customer and then refunded his deposit IMMEDIATELY.