Thanks so much, Bob, for taking the time to share your experience with others! The fact that we made you feel like family means that we are doing exactly what we set out to do so THANK YOU for stating that here for everyone to read. We really do look at our customers as Friends & Family and set out to treat everyone the way we would want to be treated if we were shipping our cars (which we do from time to time). God bless you and your (our) whole family :)