Review Report Review
Horrible Customer Service from Sam

J Submitted this review about Freightquote.com
Review made Live: 8/13/2019 3:50:00 PM
I have used this company in the past and had a horrible customer service experience. I then tried again years later thinking maybe they have improved their service but I was sorely mistaken. I am not new to shipping and currently spend 7 figures in shipping every year via Ocean, LTL, truckload and some rail. I point is I understand shipping enough and coupled with my common sense have a fair idea on what service level I should get. I unfortunately used a consolidator for my shipment via Freightquote which quoted me 7-8 business days from midwest to west coast. Now I find out the day it should be delivered that its still in Chicago waiting for a lane. Now I am told maybe it might be shipped by the 20th of this month which is now 18 days after being picked up. Now I understand that the shipping time is NOT guaranteed but I feel that Freightquote should at least put a disclaimer on all consolidators that the quoted time is really not realistic and may be up to a year. That's right, my rep Sam Warhol told me technically they can deliver my item a year later. Well that is just great, so that is further reason to actually put on that shipper quote that they have up to a year to deliver since they are a freight consolidator. My inept rep. Sam then proceeds to argue with me that I should know better, and that it's all in their 5K word terms and conditions at the bottom of their site. Well that technically is true, I also believe that companies knowing this is an issue should highlight that in the quote section that your deliver can take up to a year. They won't do that though as it would render that vendor useless and more than likely no one would use them. They are sure to highlight the insurance value limit and try to upsell you insurance (cause they make money on this) so why they can't put a simply pop up next to the consolidators quote that simply says hey this eta is a loose estimated time and may take up to a year for delivery. Hell I would have accepted a simple 30 days for delivery and that would have been enough for me to choose another carrier. Mind you I am not talking about 2,3 or even 7 days late- I am talking hopefully getting my shipment 15-20 days after the quoted time frame. Stay as far away from this company and this rep Sam Warhol as possible. To not heed my warning is to invite russian roulette to your delivery or items.
Shipment Details
Origin State:
Wisconsin
Pickup:
On Time
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
120655074
Quote or Order Cost:
$700