I contacted forsee regarding the shipment of my range Rover from California to Buffalo New York. First, everything is done on text from various numbers and various people. When you call, the woman (Tuba or Tauba) on the phone was extremely pushy once she located a driver. It was a workday and I was getting calls from her every 10-15 min during meetings to send the $150 deposit. I told her I needed time to confirm with my husband, and my husband wanted to speak with the driver directly before confirming, to ensure he was ok with taking the 100lbs of personal items with the vehicle. Concurrently, Tuba was pushing me to Venmo the 150 to "a guy in a black shirt" (very sketchy). I sent the deposit letting her know I still need time to confirm. My husband called the driver whose English was so poor, we were not able to confirm much. The driver also claimed that he worked directly for Foresee (this is not normal, Foresee is a "broker/middleman' and not a direct employer of trucks or drivers). It was all very shady, so my husband came back and told me he wasnt comfortable moving forward with it. Meanwhile, Tuba (the lady on the phone) suddenly tells me that she didn't receive my deposit. I showed her multiple screenshots of where it was confirmed sent, and she kept (VERY RUDELY) telling me that I made a mistake and it was to the wrong account. After a lot more back and forth, she realized that the picture in the screenshot was actually correct, and she was just too dumb to look at the entire picture. At this point I had enough and I told her I was done with the interaction and was cancelling. All of this happened in about 30 min max. Later, I get a call from a "supervisor" who asked me what made me cancel. I carefully explained the entire situation and he apologized profusely and CONFIRMED MY ORDER WAS CANCELLED AND I WOULD GET BACK MY 150. I said ok, no worries, happy to try to do business again in the future. This was about 5 weeks ago and Ive been fighting for my 150 back since. They claimed that 'the driver was confirmed and they had to cancel on the driver' as the reason. Again, the entire interaction was less then 30 min. I never confirmed the driver (was shady). The entire experience was SUCH a headache and very scam-y. The latest message I sent them regarding taking action was responded to with a 'crying laughing emoji', basically mocking my frustration. Save your money and weeks of frustration, avoid this company at all costs. I ended up using Navi Transport to ship both my BMW M4 and Range Rover and they were excellent.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1350
Quote or Order Cost:
$1800
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