It is difficult to digest such an offensive negative review. If you have taken the time to read this entire negative post, we appreciate you taking a few more moments to please read our response as well. One of the biggest challenges for any business is unsatisfied customers that originate as a result of unrealistic expectations. From the details of this post, it sounds as if this individual expected the transport of a vehicle to be comparable to the experience of shipping a package – simple, easy, and fast. A cross-country transport, such as this, is much more complicated. A better comparison is the airline industry. When scheduling a potential flight, the more flexibility you have on travel dates, times, and number of stops gives you more options and the best value. The same basic principles apply with vehicle transports. Regrettably, when unrealistic expectations are mixed with unsatisfactory service, the result is sorely disappointing. The representative in question, Valeri, did leave Express Auto Transport in the midst of this transport. And unfortunately, the customer service team members had to somehow locate and determine the status of all of her orders and attempt to address and manage any unresolved issues. It did take time to sort out these complications and assign a new representative to fulfill the order. Honestly, our communication was probably not what it should have been as we attempted to deal with the implications of all the orders affected by Valeri’s departure. We do apologize for our deficiency in that area. However, we do not have Caller ID Block or Voice Mail dumps as this poster falsely claims. To publish such outlandish accusations bears witness to the careless criticism and malicious intent this poster has toward Express Auto Transport. In spite of the derogatory nature of these remarks, Express Auto Transport takes the comments seriously. And in just the past few weeks, our customer service team is already implementing improvements to our structure, roles, and responsibilities in order to better serve our customer’s needs. We are continually committed to invest in our customer’s satisfaction and deliver the highest quality of service possible.