Company Response Review Report Review
Took money for a 70 year old woman on a fixed income without intent to do job

Susan Submitted this review about Evergreen Auto Transport
Review made Live: 12/19/2011 4:13:00 PM
On October 27th I called what was listed as A1 Auto Transport on the internet and spoke with Ashley to get a quote for shipping my mothers car from Pennsylvania to Louisiana. I was told it would be $819.00. On October 1st I called back and was told Ashley no longer worked there. I checked to make sure the quote was still good and Lori told me it was and assured me that my mothers car would be picked up before the 10th as I told her my mother was moving and no one would be there after the 10th. Payment was made by my mother. On October 9th I called and spoke with Ashley who said Lori was fired due to problems with her stealing other workers clients. Ashley also told me that Lori did not pass on any information regarding the transport and that they would not be able to pick up the car as promised. She said she would get the refund in the mail as soon as possible. On December 5th I called and spoke with Ashley and was told the check would be mailed out that Friday and if it was not she would call me personally to let me know. We have not received the check as of this time. On the contract number 6 states that refund would be made within 30 days and my mother has not received payment at this time. To make matters worse she had to pay 1500.00 dollars to have her car shipped as she was put in a bind at the last minute due to the unprofessional way this matter was handled. Please mail my mothers refund to her as soon as possible as she is on a limited income and really needs this.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Never
Destination State:
Louisiana
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1084216
Quote or Order Cost:
$819

Company Response
Amy from Evergreen Auto Transport Submitted this response.
Response Date: 12/20/2011 12:24:00 PM
If you are owed money and have not heard from us please email us at eatcustomerservice@gmail.com. We are very sorry this happened.