Review Report Review
Terrible

Andrew Submitted this review about Estes Express
Review made Live: 3/24/2021 1:47:00 PM
My package sat for 4 days before pick up in Indiana. When I emailed and asked why it was sitting I was told it was because of weather, even though the snow had only started that day. There was no explanation provided for why it sat at the sender's location for the three days prior. Then, I called and emailed nearly every day because we needed the package as soon as possible. I was told the receiving location (jax) would be notified and that the package would be moved as quickly as possible. Instead, upon arrival it sat at the warehouse for a week, A WEEK, while the company called the sender's phone number over and over to try to schedule delivery to the sender! All the while Estes had my email address and phone number (because I had been in repeated communication with them about the package) yet they refused to use it, for some reason, to schedule delivery. I was lied to by various personnel, literally every step of the way. This company is the worst shipping company I have ever dealt with, and I would recommend them to absolutely no one. I wish I could give zero stars.
Shipment Details
Origin State:
Indiana
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0