Our customer satisfaction is important to me. I have e-mailed both Mike as well as TransportReviews.com. Below is a copy of the e-mail that I sent to both on 2/2/15 so I can look into this. I hope to hear back from both parties soon. ________________ Hi Mike, I am contacting you about the rating you recently gave Enclosed Vehicle Transport on Transport Reviews. I am unable to locate your Shipping Request to investigate what you are displeased about. I have looked based on the information given to me by TransportRevies.com (your name and e-mail address) but find no history. Is it possible your transport was booked possibly under a different name? Can you please help me and reply to this e-mail with a copy of the Vehicle Shipping Request so I can look into this situation? My customer satisfaction is very important to me. I look forward to your reply so I can look into this and make this as right as possible for you. I thank you in advance for your time. I hope to hear from you soon. Sincerely, Kevin M. Dudley Enclosed Vehicle Transport, Inc. 888-827-6799 ext. 30 770-888-9214 fax