Company Response Review Report Review
Never made it happen

Matt S Submitted this review about Ellison Transport
Review made Live: 7/18/2016 5:16:00 PM
Contacted Ellison Transportation. Sounded reasonable and confident. Requested standard shipping because it fit in our timeline. After almost a week, I had to contact Ellison because nobody had called with any additional info. He requested more money than his quote. When I would not give him more money, he said he would still ship it, having to take the loss out of his profits. Days passed, no progress, I ALWAYS had to call him, he never called me when he said he would. Called another vendor, they saw he had it still listed for the same original amount (quoted price minus $150) as was originally listed on the job boards. When I called him and asked him about it, he told me it would be best to find someone else, so I did. I would not use this company. Too much game playing and doesn't honor his word.
Shipment Details
Origin State:
New Hampshire
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
16070
Quote or Order Cost:
$1145

Company Response
Ellison from Ellison Transport Submitted this response.
Response Date: 7/21/2016 2:22:00 PM
I'm terrible you felt this way about a quote you recieved, but as i explained to you the quotes are not for a life time. I also explained to you that in order to assist you further with the quoted price, you would have to place an order with us.. We cannot work on moving your vehicle unless you place an order with us. Therefore we can't understand your review when we never had any business agreement... No order was placed with Ellison Transport. It is our goal to make sure that all our customers are completely satisfied, i cannot satisfy anyone without an order to move their vehicle.... Please feel free to contact us at 407-706-3911 for all your auto transport needs...