Company Response Review Report Review
What a Way to Handle a Classic Car

tomb Submitted this review about Elite Auto Shipping Inc.
Review made Live: 5/3/2010 7:57:00 AM
I entrusted my 40 yr old, one owner, classic car to Elite auto shippers. As a broker, they turned it over to a regional carrier (Quality Line, Inc of Antelope, CA) and then pretty much washed their hands of it, saying I would be contacted by the driver.
After picking up the car from my home, the driver re-shuffled the cars for transport. Mine was placed on the open lower deck, right behind the truck. The driver left the window partially open and when the car arrived at the destination, it looked like it had been sand-blasted inside and out. It will take weeks of detailing to get the interior anything close to the condition it was in on departure. I guess my expectations of reasonable handling were way too high.
Shipment Details
Origin State:
Colorado
Pickup:
On Time
Destination State:
Nevada
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1045-VQ
Quote or Order Cost:
$535

Car Condition
  • Vehicle was dirty
Company Response
Ruben from Elite Auto Shipping Inc. Submitted this response.
Response Date: 5/28/2010 1:16:00 PM
This was a human error, there wasn't anyway to predict that the driver would leave the window partially opened. You where there when the driver loaded the car on the trailer. Since you didn't see it or say anything to prevent it, there would be nothing we can do to prevent something like this. We as a company are responsible to help you in anyway possible. The driver is willing to pay for the detailing of your car.