Company Response Review Report Review
Customer Service & Communication

Jack Martin Submitted this review about Elite Auto Shipping Inc.
Review made Live: 9/15/2023 2:32:00 PM
Stay away from this company! They hook you with a real low quote then use a bait & switch approach. Their customer service is terrible and communication is even worse. I had to pay an up front fee of $150.00 and within six hours realized I'd been had. The drivers were no show twice and zero - nada communication from the broker. Stay away at all costs! Fortunately I was able to find another shipper in fairly short order.
Shipment Details
Origin:
Florence, South Carolina 29501
Pickup:
Never
Destination:
Cape Coral, Florida 33909
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
31265970-EE
Quote or Order Cost:
$350

Company Response
Serge from Elite Auto Shipping Inc. Submitted this response.
Response Date: 9/17/2023 11:15:00 PM
You have booked on September 4th and cancelled right next day on September 5th without giving us any time to do our work. Our company offers a money back guarantee for everyone but you cancelled on your one day later after hiring us so you are not entitled for a refund.