We appreciate you submitting this review so we can help educate on this subject. When we send you terms and conditions we as a business expect you to read them before you sign them in this case you clearly did not read them and just signed them. In our contract we state that Easy Auto Ship does have insurance however it is a contingency policy that only goes into effect if the carrier we select to transport your vehicle does not have insurance. In this case your carrier did or we wouldn't have been able to file a claim with their insurance. When we filed the claim we let you know that if the claim gets accepted by the insurance company that they will pay everything but the deductible and that is on the carrier to pay that not Easy Auto Ship. You said that was fine and wanted to proceed. Even though in the previous emails the carrier did not accept responsibility for the damage which is why we filed the claim. So you were very much aware of this going into the situation so we are having a hard time understanding why now all of the sudden you are shocked that the carrier isn't paying the deductible on damage that they didn't cause. We closed the claim on our end because we filed a claim with the carriers insurance who then took over the claim- that is how the process works. The one piece of advice we give all customers is to read the terms and conditions prior to signing so you understand the process so when issues like this arise you are prepared for them. We are a broker not a carrier- we do not have trucks or drivers, we hire companies to transport your vehicle which was also made clear to you. And your estimates were so high because you had them replacing items that were not even damaged on the vehicle- the damage was on the rear fender not on the front bumper the only thing on the front bumper were scuffs they could have been buffed out and the estimate shows the entire front bumper needing replaced. Scuffs do not require an entire front fender to be replaced, they can be easily buffed out. You also submitted a claim on a Saturday then immediately left negative feedback asking why no one reached out to you 10 minutes after you submitted your claim. Unfortunately our damage claims department does not work weekends, however after you rudely left negative feedback they came into the office to respond to your claim letting you know the carrier is also closed on the weekends and they will reach back out on Monday with more information. At the end of the day we were transparent with the deductible the carrier had prior to filing the claim and you aggressively emailed us because you were impatient and wanted the claim closed and we weren't moving as fast as you wanted. We filed the insurance claim and let you know that the carrier had the $2500 deductible and we were not responsible for it that the carrier was and you agreed to that. We are very transparent with the entire process so you know what to expect- In addition you received a payout from the insurance company- we understand it wasn't the full amount but they still paid out then you filed a claim with your insurance company as a brand new claim and didn't tell them that another insurance company had already paid out. So you wanted us to pay the $500 towards your deductible onto of the carriers insurance paying out and also your personal insurance company paying out as well. That is fraud and something that we will not take a part in. Had you filed a subrogation claim with your insurance company instead of telling us to file with the carriers insurance company we 100% would have paid the $500 to you directly for that amount. We do have a damage free guarantee however we will not take part in insurance fraud which is what you want us to do. We were willing to be helpful and try to get this situation fixed and we did submit the claim and they did pay out. And we apologize for the issues you are having with the carrier not paying the deductible, we did let you know upfront before the claim was filed that they would be responsible for paying the deductible and gave you the option for a subrogation claim. We honored our contract however we are unable to participate in insurance fraud.