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Autotransport company which I would NEVER recommend

Raja Kandanada Submitted this review about E Z Auto Carriers
Review made Live: 7/3/2013 10:26:00 PM
Regretfully it was a total waste of time, inconvenience, and very inconsiderate of what the customers have to lose.

I spoke with a gentleman when I first called. He promised on-time delivery and told me that they needed a 5 day window to pick-up. I was asked to book the transport via their website which I did at the beginning of June. My vehicle was supposed to be picked up on 25 June. I received a prompt email informing me that the pick up window was 25-29 June and the vehicle pick up was ONTIME. I left the car with a friend of mine, expecting that it would be picked up and left for KS. Meanwhile, I tried to reach someone at this company via phone, but I could never get anyone answer the phone once. The car was never picked up and I was never informed that there was a problem or delay or they are trying or something. I was concerned and tried to call on 2 July (3 days past last day of the pick-up window)....again no answer. I sent an email informing them about my intent to cancel if I do not receive a response from them. Then I received the following email from them after wasting my precious time and without an explanation or regrets for not being able to transport my car. I understand the unexpected problems and unanticipated delays etc., but I can not understand why a business leaves its customers in the dark without communicating. Since someone included a link to leave my feedback, I felt that it was necessary to share my experience with this company. So here I go.

Hello,

Your Auto Transport cancellation request has been approved.

Your Credit card will be refunded any amount previously charged. Please allow 1 week for processing.

Your Feedback is always appreciated. Please Click to rate us at:

TRANSPORT REVIEWS

Thank You for considering our service,

Dispatch Dept.

E Z Auto

In the end, I am disappointed with the lack of professionalism, unable to deliver or explain as to why the delay and lack of consideration for my time.

A disappointed and left-behind customer.
Shipment Details
Origin State:
Georgia
Pickup:
Never
Destination State:
Kansas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
150-753
Quote or Order Cost:
$545