Mrs. Orr is correct we picked up the car and were overweight. We did have to send a second truck to load car and deliver to her daughter by Monday to start school, which we did. We gave her a full refund. As far as still owing her money we have called many times and to our surprise she will not answer her phone or return our calls which is making it very difficult to see what money she still feels she is owed. As you can see from previous reviews it is hard to believe that we are Deceitful, Dishonest, Unreliable.