Company Response Review Report Review
Domestic Auto Transport

Jacob Submitted this review about Domestic Auto Transport
Review made Live: 6/19/2011 6:40:00 PM
Positives:
- Heather was very helpful explaining the whole process to me and answering any questions I had
- She was always good about communicating when things were happening throughout the process
- I received my car undamaged within a reasonable window of time

Negatives:
- It took about a week before she found a carrier who would pick up my car, and I was told I would need to pay an extra $100. It seems my original quote wasn't reflective of the market and I had to pay the cost in terms of extra wait time
- At times it seemed DAT was a little careless about the facts of the transport (e.g. which city was the pickup and which was the destination, etc. - Overall minor stuff that we were able to work out in the end, but still left me a little nervous)

Overall I was satisfied enough that I got the car in good condition, but not 5 star impressed
Shipment Details
Origin State:
West Virginia
Pickup:
On Time
Destination State:
Georgia
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3928839
Quote or Order Cost:
$770

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 6/20/2011 3:47:00 PM
Heather@domesticautotransport.com (503) 919-4375): Thank you Jacob for choosing DAT. It was nice working with you. I value your opinion and my #1 goal at the end of the day, is that you received nothing but the very best customer service, as humanly possible. Quotes are close estimates of pricing that is dictated by carriers. We are in the busiest season and every effort was made to transport your vehicle in a timely manner and I am happy to say this was your end result upon delivery. I look forward to your return business and referrals that merit 5 stars. - HL