Company Response Review Report Review
Great delivery, average follow-up

O. Fernandez Submitted this review about Domestic Auto Transport
Review made Live: 4/19/2011 11:33:00 PM
My car was picked-up and delivered on time; no complains. My only recommendation is to improve the follow-up after a customer calls.

I tried contacting the representative who I spoke with originally to get a simple question answered, but after three phone calls to the company I never heard back from "her." It was only when my car was delivered that I was contacted by the representative. But by then, my question -which worried the heck out of me for a couple of days- was no longer applicable.

Follow-up is as important as the first contact with the customer.

Besides this minor incident, all other matters went well.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3909146
Quote or Order Cost:
$1000

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 4/20/2011 8:12:00 PM
Naomi 360 834-6013 naomidenham@domesticautotransport.com. If you are looking for GREAT customer service please contact Domestic Auto Transport and ask for Naomi Oscar, Thank you for the review. I am sorry to hear that you feel that you did not recieve 5 star customer service that our company and myself our known for. It was a pleasure working with you. Thanks again. Naomi