Company Response Review Report Review
1964 Fairlane Fiasco

Sue L Submitted this review about Domestic Auto Transport
Review made Live: 6/12/2010 2:06:00 AM
What can I say? This was without a doubt one of the most nightmarish transactions I have ever gone through....and probably one of the more memorable situations for them as well! After getting tangled up with a very deceptive and unscrupulous company, I found Allen & Nova at Domestic Transport. Although I was most hesitant to put any trust in anything I was being told, they proved to be EVERYTHING they said they were, and more. It was at the height of "snow bird" transports so although a transporter didn't sign me up in the time frame quoted, Nova actually made calls and eventually found a transporterfor our vehicle. Unfortunately, the transporter had an accident and our 1964 Fairlane arrived late (actually fell off radar for a couple days!) and damaged. Despite my constant phone calls, Allen & Nova were ALWAYS there for me and always ready to take whatever action was necessary. They took charge and were great about calling to update me. Although this wasn't exactly how any of us wanted this to turn out, they are still there and monitoring our case as we work through the process of getting our classic vehicle repaired. Despite everything, I am thankful it was Allen & Nova I was able to deal with; I am quite certain no other company would have been as patient and reassuring. And above all, they were honest and lived up to their word! With the number of unscrupulous brokers out there, it was a blessing to find Allen & Nova that gave this situation such attention. Thanks for everything...especially for always being so accessible and honest.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
# 4008524
Quote or Order Cost:
$900

Car Condition
  • Vehicle was damaged
Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 6/15/2010 8:28:00 PM
Hi Sue! I don't know what to say, thanks for the glowing review! I am so sorry that your car was damaged, but in dealing with the transport compnay so far it looks as thought they are going to do the right thing and get your car repaired with out putting up a lot of resistance. Thanks again Sue for trusting us and we only hope to hear from you if you or anyone you know ever needs another car transported. -Allen 360-313-6667