Company Response Review Report Review
Holly - great customer service

Masumi Submitted this review about Domestic Auto Transport
Review made Live: 6/10/2010 3:41:00 PM
First time shipping my car cross-country from the Midwest to Washington state. Was charged a deposit of $263 only after my car was picked up and only after verification via phone. Met truck driver at a parking lot to load my car. Was told it was ok to ship items in car trunk if under <75lbs and not visible from outside, so took advantage of that and saved on shipping costs a bit. Truck driver didn't ask me anything about contents of my trunk, just did a quick damage inventory. Received car in new city 7 days later, was able to communicate with driver via his cell phone for updates on arrival time. Truck driver was courteous and nice. Noticed that my muffler was very wobbly after transport and had to get a new hanger for it, but I did not notice this until later and even then cannot say definitively that it was not wobbly before transport. In any case, was an easy fix. Overall a successful first time car-shipping experience. Would trust to use this company again. Holly was always very informative and honest.
Shipment Details
Origin State:
Ohio
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3850005
Quote or Order Cost:
$1042

Car Condition
  • Vehicle was damaged
Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 6/10/2010 5:24:00 PM
Thanks so much, Masumi!! You are so sweet and always a pleasure to talk to on the phone :) I'm glad everything went so smoothly for your first time and if you need me in the future, please don't hesitate to call ;) Thanks again! -HOLLY 360-834-6013 or holly@domesticautotransport.com