Company Response Review Report Review
very nice but no follow up

alysia Submitted this review about Domestic Auto Transport
Review made Live: 6/9/2010 1:57:00 PM
She was very pleasant but never followed up to make sure that the car would be picked up by a driver. When I called her the day before the last day of the pick up window to let her know that I never heard from the driver she then checked only to find that the driver she thought would pick it up didn't. She then scrambled to fin another driver. Then she calls me and tells me that the car would be delivered after the date that I gave her as the dates the car had to be delivered by.
Eventually she got it all sorted out but not until I started to nag her about it.
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
Washington
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3856201
Quote or Order Cost:
$1150

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 6/9/2010 2:32:00 PM
Hey Alysia! I reviewed my notes and everything went pretty smooth aside from the 1 day delay in the pick up. I did, in fact, call the driver to confirm pick up and unfortunately I cannot control the delays with carriers. It was delivered in the time frame you needed, by June 1st. I apologize the driver didn't keep in better contact with you. I try my absolute best to provide 5 star customer service and if there is anything I can do in the future, please let me know! Thanks again...-HOLLY 360-834-6013 or holly@domesticautotransport.com