Company Response Review Report Review
Stuck between a rock and a hard place.

Richard Submitted this review about Domestic Auto Transport
Review made Live: 4/8/2010 2:25:00 PM
I guess the broker doesn’t have full control of the drivers they sub the transport to. But the fact of that I was quoted for the car to be picked up at one location, and then told a day before pickup that I had to drive it 75 mile to another pick up location, without any discount for my gas, time, or distance.

The driver was 4 hours late to pick up the vehicle. The total was 1140, but I paid a additional $7.05 at time of delivery to get the car. The driver was trying to get an extra $50 out of me.

I was called only once while the vehicle was in transit, and that’s after many calls to see if he was going to be at the drop off location as scheduled. He told me on Saturday afternoon that he would be there Sunday afternoon. I did not here from the driver till Monday at 9:00 am, and that after continued calls to him without any answer.

He called back and said he would be there in a half hour. Two and a half hours later he showed up. It was pouring rain, and the passenger window was half way rolled down, and the inside was drenched on that side. My handicap sticker was stolen, the driver’s side arm rest and steering wheel was covered in black grease from moving the car on and off the rack I assume. I did not say anything as I was just relieved to get my car in one piece.
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3848524
Quote or Order Cost:
$1140

Car Condition
  • Vehicle was dirty
  • Items were stolen from the vehicle
Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 4/8/2010 3:28:00 PM
Richard.....this review should be placed for the carrier. We appologize the carrier did not communicate better with you but thank you for the review on our services you posted at an earlier date. *****MALIA*****