Company Response Review Report Review
Car Rating

Kasey Passen Submitted this review about Domestic Auto Transport
Review made Live: 2/3/2010 9:14:00 PM
I had a difficult time with this company. I chose this company because a contant named Elizabeth called me after I inquired on a website about car bids. I got lower price bigs from other companies, so Elizabeth gave me a lower price quote and told me that she would recommend I sign up earlier than later so my car would get picked up by a shipping company. I reserved the car shipment two months out and a week before the car was supposed to be picked up, Domestic Auto Transport did not have a company to ship my car. At that point I was told that my shipment pick-up window, which was five days, was too small. I was also asked if I had another contact in my city that I could leave my car with in case they didn't find a company to pick-up my car before I left.

I was pissed. I felt misinformed and stressed out that my car would not be shipped before I left town. Three days before I left to go home, Domestic Auto Transport did not have a carrier to ship my car. They told me they priced the shipment too low and that I was going to pay more money to ship the car or find another company. At this point I asked to speak to the manager and that is when things got better.

The manager took my case really seriously and took a hit on their profit to make sure she could find a carrier to ship my car. Basically she called 30 carriers and found one that could ship my car. I ended up getting it shipped two hours before I had to leave for the airport so everything worked out. It was a stressful process but in the end I had no problems with the shipment.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Passen
Quote or Order Cost:
$735

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 2/23/2010 8:02:00 AM
Kasey~The great thing is, I did get your car picked up before you got on your plane. I spent hours on the phone, SUPER sick, from home on a Saturday to get your car picked up. I apologize in the delay! Hope your move went smooth and you are settling in well! Thanks again!!! *Elizabeth*