Company Response Review Report Review
Holly Burton

Huy Doan Q. Submitted this review about Domestic Auto Transport
Review made Live: 1/19/2010 11:13:00 PM
This company require $250 in deposit which is super high compare to all companies out there. They said they will only verify the fund and will not take it until the car is on carrier, but ended up put it on hold and cause my account to overdraw 5 times (since I use my account to pay bills and thought the fund is still available until my car is on the carrier). Call them and they wouldn't do anything to help. The carrier only charged $500 so that means this company took $250 in commission (and they wouldn't do anything to help me on my overdrawn fee which caused from their lies). I could have done much better with other company that would do it faster for $650 and no rebate needed, I am so regret that I chose this company. let see if they will keep their promise and give me a rebate of $50 as promised. They did say anything about send me my rebate UNTIL I emailed and asked, then they want me to do this review in order to get my rebate. What a horrible company. But it is not Holly's fault, I think it is management's fault, since their policy and the way they do business are so stupid that it will for sure bankrupt itself. Please stay away from this company, and Holly, look for another place to work, you don't want to dedicate your work and effort to this sinking ship anyway.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Minnesota
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
380255
Quote or Order Cost:
$750

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 1/20/2010 1:56:00 PM
Huy- i apologize that this happened, unfortunately it wasn't disclosed to me that you had a DEBIT card. We always AUTHORIZE credit cards and it puts those funds aside until the time the vehicle is put on the truck. Again, I apologize that you received overdraft fees and that you were inconvenienced in that way. Domestic is a wonderful company and I really love my job! I strive to give the absolute best customer service and know that in the future this type of miscommunication can be avoided. Take care...-HOLLY