Company Response Review Report Review
Poor Communication, Late Pickup

Dave Submitted this review about Domestic Auto Transport
Review made Live: 11/28/2011 8:46:00 PM
This order was booked 24 days before our first available pickup date and we allowed a three day for the pickup. Our sales contact was confident, due to the long lead time before pickup, that we'd find a carrier within our available three day window. As the pickup dates approached and I had not received any emails/calls regarding the shipment, I became nervous and called a few times asking for updates. The sales people were calm and said not to worry- It would be taken care of and last minute scheduling was common. Well, our window came and went. We hoped onto an airplane and left our cars in VT, unshipped. Fortunately, we had a good friend who was willing to take time off work to meet the driver when he arrived. Poor communication and a late pickup- They missed the mark in my opinion.
Shipment Details
Origin State:
Vermont
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3971714
Quote or Order Cost:
$2400

Car Condition
  • Vehicle was dirty
Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 11/30/2011 10:39:00 AM
Dave, Thanks for the feedback. I am sorry that the process did not go as smoothly as anticapated. However I would like to state that I did stay in communication with you during the whole process and was very upfront about shipping the vehicles. I hope your family is settling in before the holidays and I wish you the best. Thanks again. For a FREE no obligation quote please call Naomi at 360 834-6013 or email me directly at naomi@domesticautotransport.com