Company Response Review Report Review
reassessment

C Submitted this review about Domestic Auto Transport
Review made Live: 6/30/2011 2:36:00 PM
I was just contacted by the account executive of Domestic Auto today, and she clarified my vehicle transport situation in better detail for me. Although my car was not transported in the enclosed carrier that I paid for, the cargo company that Domestic Auto contacted is at fault for not carrying out the order in its entirety. I want to write a new review clarifying this situation, as my interactions with both the contact person and the account executive at Domestic Auto were all pleasant, as they were willing to accommodate my requests. They were prompt, knowledgeable, and practiced good customer service. They are working to help me get my refund back from the cargo company for their error.
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3916777
Quote or Order Cost:
$1053

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 6/30/2011 2:46:00 PM
For professional and personable customer service, please contact Darlene at 503-919-3118 or darlene@domesticautotransport.com... Catherine, Thank You for the updated review! I am sorry for misfortune of the carrier sending the incorrect trailer and we hope to rectify the situation with this carrier, as stated with my manager. Please let me know if I can be of further assistance to you. Thank you, Darlene