heather@domesticautotransport.com (503) 919-4375: Eric, thank you for trusting me with your tansport, I am professionally sorry that the Carrier's ETA was not communicated efficiently and I have sent a request for this carrier to be reviewed. At the end of the day, I am glad to see that my customer service to you, was efficient and unmatched professionally and has made up for the difference in your overall transport experience, of 4 Stars. Thank you my new friend, Salute! - HL