Company Response Review Report Review
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Steve Submitted this review about Direct Express Auto Transport
Review made Live: 8/30/2010 3:24:00 PM
I can't personally recommend them. Used them because of this review site and their high ratings; however, they were never able to secure transport. Whenever I called they would claim in a couple more days and 90% of our customers get transport. Finally had to fly and drive the car myself. As far as deposit refund? It is over a MONTH later and still haven't received it back. But "they are working on it" and "I should see it in a week". Customer service is apathetic and mediocre at best.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Never
Destination State:
Colorado
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
88416
Quote or Order Cost:
$725

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 8/30/2010 5:29:00 PM
Our outstanding record speaks for itself. We are sorry Mr. Ponicsan did not have a pleasant experience, but we hasten to add that he canceled quickly, only a few weeks ago, and his deposit has been refunded in full. Steve was advised that amalgamating 8-10 cars to Colorado would take some time. We wish Mr. Ponicsan lots of success in all his future endeavors.