Company Response Review Report Review
Would never use this company

Eileen Submitted this review about Direct Express Auto Transport
Review made Live: 8/6/2010 4:11:00 PM
Called 1 month in advance. Paid on July 2nd a $150 deposit for shipment from Massachusetts to California. Was told 90% of pick-ups are performed in 1-7 days. Has been >10 days- and still no pick up yet. Paid extra $50 to increase the likelihood of my car being transported. Still waiting.

Car was initially in Boston. Was told it would be easier to pick-up in the suburbs, so I drove it to the suburbs. Now that I've arrived in California, I am told that the chance of pick-up is higher if it's in Boston. Too late. Very disappointing. Still no car.... and no answers.
Shipment Details
Origin State:
Massachusetts
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
86556
Quote or Order Cost:
$875

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 8/7/2010 1:48:00 PM
Our outstanding record speaks for itself. Not sure why Ms. Chang says she would never use this company when she is still using this company? Sometimes shipments take a little longer than seven days - like this one.