Company Response Review Report Review
NEVER USE

Scott W Submitted this review about Direct Express Auto Transport
Review made Live: 6/10/2010 2:28:00 PM
They lie about when your car will be delievered. The curse and use foul language. They try to intimidate you but threatening not to deliever your vehicle. Add to this your vehicle shows up flithy with some sub contracted driver thaat speaks no English. Never use these people. I filed a complaint with the Department of Transportation and the person there acknowledge the familiarity with this company.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New Jersey
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
84214
Quote or Order Cost:
$900

Car Condition
  • Vehicle was dirty
Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 6/11/2010 9:58:00 AM
Our outstanding record speaks for itself. This customer, a boorish Hollywood lawyer, made his vehicle available to ship in Los Angeles on May 31st and was picked up a day early. Very fast! It was delivered in perfect condition on June 10th in New Jersey. Fantastic service! This customer, Scott, exhibited emotional instability throughout the process. Nobody here ever used foul language or lied about anything. This order was completed early and without problems, save the odd behavior of the customer. The Department of Transportation acknowledges that Direct Express Auto Transport has a perfect record - which is the familiarity to which this deceitful attorney alludes.