Company Response Review Report Review
FL to CA auto shipment request

Cathy Submitted this review about Direct Express Auto Transport
Review made Live: 7/4/2009 3:58:00 AM
I chose this company because I was impressed with the reviews, also the extremely low price quoted as compared with other carriers - $650 from FL to CA. Who doesn't want to save money, right??!! I patiently waited close to 3 weeks for a booking, checking in about every3-5 days to make sure they still knew I was alive. I completely understand auto shipping is based on availability so there is no guarantee on time. After my 3rd call, I was told by a rep that she really wasn't sure why I hadn't been booked yet and that I should call the next day for a supervisor. She suspected we were underbid and no carrier was willing to take the job for that price. At that point, I figured out that the price was too good to be true, called somebody else rated highly on this website, got my vehicle picked picked up the next day for $800. Would have probably paid this company $800 but I felt, quite frankly, ignored. I'm not a hot headed person or "high maintenance". Sorry guys.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
61945
Quote or Order Cost:
$650

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 7/4/2009 9:19:00 AM
Cathy is right and we are wrong. We messed up and priced Cathys GMC Sonoma as a regular car when in fact it is a fairly hefty truck. That is precisely why it did not ship and we are very sorry. It was a mistake that should have been caught, which will produce a conversation with our otherwise outstanding staff. We appreciate the way Cathy expressed herself and wish her well in California.