Company Response Review Report Review
Would not recommend

Lucky Submitted this review about Direct Express Auto Transport
Review made Live: 3/26/2008 12:20:00 PM
I was given the carriers info. late on Friday evening. Called Carrier to set up pick up all weekend no answer. I left several messages. On Monday I left home for about 4 hours. In that time period I got approx. 6 calls from carrier. I called carrier immediatly and was told it is to late driver was gone. I set a new pickup date, waited for a month, during that month I called several times and they still did not have a new carrier. I finally cancelled and went with Angel Moving. Within 7 days my vehicle had been picked up and delivered.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Indiana
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
28647
Quote or Order Cost:
$750

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 2/18/2009 4:17:00 PM
If Lucky of California were totally honest and fair, he would also tell you that he paid an extra $250 to get his vehicle shipped by Angel Moving to Indiana. We thought he wasn't in a rush and wanted to save money. Too bad he didn't respond to our driver when he called him six times, he would have saved $250. We wish Lucky more luck than that in his future endeavors.