Company Response Review Report Review
horrible company

AUDIFAC IGNACE Submitted this review about DIY Transport Inc.
Review made Live: 6/12/2018 5:39:00 PM
I recently used DIY Transport to move a car from Duluth (GA) to PA. It turned out to nightmare and a horrible experience and I would never recommend using this company to nobody. The carrier company was SSI TRANSPORT CORP. The Price quote was $ 675. DIY transport immediately took $150 from my Credit card. Then SSI TRANSPORT CORP collected the money order from the remainind money. The agreement was 2 days to deliver the car. After 12 days the car was not in PA. I keep calling and texting, but no REAL answer. After 7 days, I received a call from Papua New Guinea on behalf of SSI TRANSPORT CORP. Christopher Barrett the mover coordinator of DIY Tranport don't know what to say. He already colleted their money. The CARRIER company don't care about customer. After 12 days, finally the car arrived in PA but the with damage. DIY called me to inform that the car is there after Numerous phone calls and stress. The promise to give back $100 for damge. Nothing arrived. Horrible horrible experience. Hope this review will save someone from the same hassle. DO NOT USE DIY TRANSPORT. EVER, EVER AND EVER.
Shipment Details
Origin:
duluth, Georgia 30096
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#6935657
Quote or Order Cost:
$675

Company Response
Sheree from DIY Transport Inc. Submitted this response.
Response Date: 6/13/2018 9:21:00 PM
We apologize for the experience you had with our company. After reviewing your file that was booked on May 18th, it appears we had assigned your vehicle to a carrier on May 23rd, the deposit was the taken for $150 on May 23rdnafter our dispatch team confirmed with you before assigning this carrier to pickup your vehicle. The deposit (taken off of the total) is charged at the time of dispatch before we can officially send a carrier out for pickup. We will hold this carrier accountable to their actions and unresponsiveness along with delaying the delivery of your vehicle. We are very sorry for the ordeal you went through and we have credited your card $100. Thank you for your feedback, your comments will aid us in improving our processes for a better transport experience.