Company Response Review Report Review
Poor Communication / Service

Eric B. Submitted this review about Cruise Control Auto Transport
Review made Live: 8/20/2014 11:20:00 AM
I've shipped several vehicles in the past, and so I understand the logistics, coordination and timetables involved. When I put this shipment out for bid I received over a dozen responses. Unfortunately, the broker I chose promised more than he was capable of delivering.

If you expect to stay informed about your pickup, and delivery dates, then choose someone other than Cruise Control and OIG. This was without question the worst customer experience I've ever had with a transporter. No communication unless I chased them down. Late delivery, and no notification on when the vehicle would arrive or where it was.

Too many other choices available, no need to deal with poor customer service!
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Colorado
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
27012-df
Quote or Order Cost:
$900

Company Response
Andrew Stall from Cruise Control Auto Transport Submitted this response.
Response Date: 8/22/2014 11:00:00 AM
For 5 star service from the President of Cruise Control Auto Transport, call Andrew at 866-242-6927. We're really sorry that Eric was unhappy with our service. Sadly, we're not perfect, but Eric is a nice guy and we enjoyed working with him. Eric, we wish you nothing but the best.