Company Response Review Report Review
Completely Unethical

Ron Submitted this review about Crowley Auto Transport
Review made Live: 5/3/2010 9:34:00 AM
Upon arrival their driver stated my car was “overweight” (without even looking in the trunk) and he would need $100 additional in compensation. In spite of the fact the car has only half a tank of gas and is well under the quoted 150 LBS of additional cargo. I refused further payment and he then conceded the cargo did not exceed 150 LBS but suggested that for $50 he would overlook anything that might “damage the leather”. I also refused this demand or to be part of any further extortion. The driver refused to honor the agreed contract terms and left without my vehicle. I sent an email complaint but no response.
I called Crowley the next morning to begin resolving the shipping issue and spoke to both Sara and Phil in dispatch who both notified me that if I were willing to pay more, they could get me car shipped. More bait and switch. Mid week their dispatcher Phil (who referred to himself as the VP of Operations) booked a company to complete the transport of my vehicle the following weekend. They never contacted me and didn’t show up. Two weeks later the vehicle is still not shipped.
I demanded a full and complete refund as per their website’s claim “We strive to be the Best, and we even offer a 100% money back Guarantee”. Crowley refused to ship my car or to refund my money. BEWARE, they won’t honor their quote and will refuse to refund their fee even if they don’t perform the service.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Virginia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
93522-QF
Quote or Order Cost:
$550

Company Response
sean crowley from Crowley Auto Transport Submitted this response.
Response Date: 5/4/2010 7:51:00 PM
The Driver that was sent to Ron's home had every intention to transport his vehicle. When the carrier arrived he found a completely packed 2005 Lexus ES 330 with items such as a bicycle, TV, numerous bags and boxes of misc. items along with the tires to his bicycle in the trunk. Our contract does read 150Lbs are allowed in the vehicle during transport, but there is NO way Mr. Trammels completely packed vehicle fit into this bracket. When the carrier realized the amount of items that Mr. Trammel was trying to transport, the driver asked numerous times to take some of the items out of the vehicle because it would make him over weight. Ron answered ''take it the way it is or don't take it at all''. When transporting a vehicle Interstate there are certain weight restrictions that the drivers are limited to and if the weight exceeds the amount then the driver is issued a citation by the DOT at the weight station. Out of desperation the last thing the carrier offered before leaving was to increase the rate knowing that he would be overweight. The driver was even willing to take less then what the citation would cost him, again Ron refused claiming extortion. In business you can't make everyone happy but we always try to do the right thing.