Company Response Review Report Review
AWFUL! DISHONEST! RUDE! I cannot emphasize this enough!!

D Submitted this review about Cross Country Auto Transport
Review made Live: 8/7/2006 5:30:00 PM
In June, I spoke to a salesman with whom I booked 2 car transports (myself and my boyfriend's) from Nevada to Illinois. He assured me that the car would be picked up on a certain date, as our transport was time-sensitive, and I had to start a new job within the next week and a half. He told me that if I gave him a deposit on a credit card, everything would go according to planned.
On the day he *assured me* my car would be picked up, no one ever called or came. I called Nicole (?) in customer service 3 times that day, she answered only once, saying she would have the tow driver call me. No one ever called or showed.
The next day, I called and was able to get Nicole on the line again - she told me they never promise certain pickup dates and that I would just have to wait until a carrier was available, while serving up a very rude attitude (no apologies for the blow-off the previous day). I called again later that day to cancel, and was told my 300.00 would be promptly refunded the next day and both my orders would be cancelled. I ended up booking with another company, which went smoothly.
Upon opening my bill the following month, I found that Cross Country 300.00 had never been refunded as promised. I wrote an email inquiring as to why this was never put back on my card, to which they never replied. I am in the process of disputing the card charge and filing a complaint with the BBB.
In short, this company has horrible customer service and they are dishonest. Do NOT book with them!!
Shipment Details
Origin State:
Nevada
Pickup:
Never
Destination State:
Illinois
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Olsen, Eric
Quote or Order Cost:
$1790

Company Response
Luis Molina from Cross Country Auto Transport Submitted this response.
Response Date: 8/9/2006 1:14:00 PM
In regards to this complaint. All of our pick up times, delivery times, and time in transit are sticky estimated. We are hired as the broker to find a driver to pick up our customers cars. It is impossible to know an exact day that a driver will be at a certain location to pick up a vehicle. We go by what the driver tells us. We do our very best to keep the customer up to date and informed. If this customer was to call our office and speak to a customer service rep they would be more then happy to help her resolve this problem and have her refund applied to her credit card. If we don not provide a service we do not keep the money. We are an extremely reputable company and take pride in our work. We do apologize for this inconvenience this may have caused her.