Company Response Review Report Review
FAILURE TO PICK UP VEHICLE AS SCHEDULED/FAILURE TO RETURN DEPOSIT

CAROLYN Submitted this review about Continental Auto Movers
Review made Live: 8/27/2009 5:03:00 PM
CONTINENTAL AUTO MOVERS FAILED TO PICK UP MY VEHICLE AS AGREED UPON AND AS SET FORTH IN THE CONTRACT AGREEMENT THAT WAS MADE BETWEEN MYSELF AND CONTINENTAL AUTO MOVERS. CONTINENTAL AUTO MOVERS DEDUCTED A DEPOSIT FEE FOR SERVICES THAT WERE NOT RENDERED. CONTINENTAL AUTO MOVERS HAVE FAILED TO RETURN MY DEPOSIT FOR SERVICES THAT WERE NOT RENDERED.

MY VEHICLE WAS SCHEDULED TO BE PICKED UP BETWEEN 8/19 AND 8/20, NO LATER THAN 8/20 ACCORDING TO THE CONTRACT/INVOICE. A DEPOSIT OF $100 DOLLARS WAS DEDUCTED FROM MY BANK ACCOUNT IN ADVANCE OF THE PICKUP.

ON 8/19 CONTINENTAL MOVERS DID NOT PICK UP MY VEHICLE.
ON 8/20 CONTINENTAL MOVERS DID NOT PICK UP MY VEHICLE.

IN THE EARLY MORNING OF 8/20 I CALLED CONTINENTAL MOVERS TO REQUEST THE ESTIMATED TIME OF ARRIVAL FOR PICKUP OF MY VEHICLE. TRUDY ANSWERED MY CALL TOOK MY INFORMATION AND STATED THAT SOMEONE WOULD GET BACK TO ME. I WAITED. NOONE FROM CONTINENTAL MOVERS RETURNED MY CALL.

ON 8/20 AFTER 12 NOON I CALLED CONTINENTAL AGAIN AND WAS TOLD THAT THE DISPATCHER WOULD GET BACK TO ME.

SHORTLY AFTER 1:30PM ON 8/20 RODRIGO CALLS ME AND TELLS ME THAT THEY HAD SOME
MECHANICAL DIFFICULTIES WITH THE VEHICLE SCHEDULED TO PICK ME UP BUT THAT THEY WOULD BE ARRIVING LATER THAT EVENING. AT THIS POINT I WAS VERY SKEPTICAL AND ASKED IF THE DRIVER HAD ALREADY LEFT. I WAS TOLD THAT THE DRIVER ALREADY LEFT. AT THAT TIME I ASKED TO SPEAK WITH THE DRIVER. I WAS PUT ON HOLD AND THEN CONNECTED WITH A MAN BY THE NAME OF MIKE WHO ASSURED ME THAT HE WAS ON THE ROAD ON THE WAY TO GEORGIA TO PICK UP MY VEHICLE AND THAT HE WOULD BE ARRIVING THAT EVENING. AT THAT TIME I WAS REASSURED AND HUNG UP THE PHONE AFTER MY CONVERSATION WITH MIKE. I ASKED MIKE FOR A CONTACT NUMBER AND HE GAVE ME 786-347-7853.

NO LATER AFTER HANGING UP THE PHONE WITH MIKE I GET A CALL FROM RODRIGO TELLING ME THAT IT IS POSSIBLE THE DRIVER WONT BE ABLE TO PICK UP MY VEHICLE THAT EVENING BUT WOULD PICK IT UP THE NEXT DAY 8/21. I EXPLAINED TO RODRIGO THAT IT WAS ABSOLUTELY IMPOSSIBLE FOR MY VEHICLE TO BE PICKED UP ON 8/21 BECAUSE I WAS FLYING OUT ON 8/21.
i WAS THEN ASKED TO LEAVE MY VEHICLE WITH ANOTHER COMPANY FROM WHICH CONTINENTAL WOULD RETRIEVE MY VEHICLE. I LET RODRIGO KNOW THAT I HAD NO CONTRACT WITH ANY THIRD PARTY, THAT MY CONTRACT WAS WITH CONTINENTAL AUTO MOVERS AND THAT NO THIRD PARTY HAD ANY LEGAL OBLIGATION TO ME TO PROTECT MY PROPERTY. SHOULD MY VEHICLE SUSTAIN ANY DAMANGES THE THIRD PARTY WOULD HAVE NO RESPONSIBILITY OR OBLIGATION AS MY CONTRACT IS NOT WITH THEM SO IT LEAVING MY
VEHIHCLE WITH ANOTHER AFFILIATE COMPANY WAS NOT AN OPTION.

SO THERE I WAS LEFT HIGH AND DRY BY CONTINENTAL AUTO MOVERS ON 2PM THURSDAY AFTERNOON TO FIND ANOTHER COMPANY TO SHIIP MY VEHILCE. CONTINENTAL AUTO MOVERS DID NOT SHOW UP. MOST LIKELY THERE WAS NEVER ANY MECHANICAL DIFFICULTIES WITH THEIR TRUCK. MOST LIKELY THERE WAS NEVER A TRUCK ON THE ROAD. MOST LIKELY NOONE WAS EVER IN EN ROUTE TO PICK ME UP. JUST ONE LIE AFTER ANOTHER AFTER ANOTHER.

THE NEXT PERSON I SPOKE TO WAS RICK, THE DISPATCHER AT 786-347-7825. I IDEMANDED THE IMMEDIATE RETURN OF MY DEPOSIT. I EXPLAINED TO RICK THAT CONTINENTALL AUTO MOVERS HELPED THEMELVES TO MY MONEY BUT FAILED TO RENDER SERVICES AGREED UPON AND THEREFORE BREACHED THE CONTRACT AND WAS NOT ENTITLED TO MY MONEY. I WAS TOLD THAT MY MONEY WOULD BE REFUNDED. NUMEROUS PHONE CALLS, E-MAILS, VOICE MESSAGES LATER I STILL HAVE NOT RECEIVED MY REFUND.

THE NEXT PERSON I HAD THE PLEASURE OF SPEAKING WITH WAS ALLEN AT 954-376-7326. I DEMANDED THAT MY MONIES BE RETURNED IMMEDIATELY FROM ALLEN. ALLEN ASSURED ME THAT CONTINENTAL REFUNDED MY MONEY AND TOLD ME THAT HE WOULD CHECK WITH THE ACCOUNTING DEPARTMENT AND WOULD CALL ME BACK THAT AFTERNOON. HE NEVER CALLED BACK.

IN SHORT RODRIGO, RICK, ALLEN AND CONTINENTAL AUTO MOVERS IN GENERAL ARE BASICALLY DISHONEST, LOWLIFE, DIRTBAG THUGS WHO FEED THEIR FAMILIES, PAY FOR THEIR CHILDRENS EDUCATION WITH STOLEN MONEY.

STAY AWAY FROM THESE PEOPLE...THEY ARE BOTTOM OF THE BARREL.



Shipment Details
Origin State:
Georgia
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R1512198
Quote or Order Cost:
$1175

Company Response
continentalautomover from Continental Auto Movers Submitted this response.
Response Date: 8/27/2009 5:40:00 PM
Unfortunately Carolyn, our driver did have a delay which forced him to arrive the afternoon of the 21st. This was explained and at that point you decided to cancel our service. Even then, my driver waited over the weekend in case you could not find anybody else since this was a crucial situation. We called numerous times throughout the day 21st, 22nd,and 23rd with no answer, up until you made it very clear that you only wanted the money back. The refund was processed 21st in the evening per conversation, however, depending on your bank the process takes 3-5 business days. This would mean that the earliest date the credit should show is Wednesday and the latest is Friday. You have spoken to several reps including myself on a daily basis and we aim to speed the process as much as possible but we cannot control our merchant once the refund is processed. Today being Thursday afternoon with no result, the amount is due to arrive tomorrow. A receipt from our merchant was also sent Monday the 24th to your email to prove our explained actions. I apologize for the drivers delay but we have done everything possible to correct a wrong. Please call us on any further inquiries.